It may look like junk mail, but don't throw stimulus payment in the trash

There are new problems with IRS stimulus payments.

5 On Your Side's Monica Laliberte says people are mistaking debit card payments for junk mail or even a scam and throwing them out.

The problem: The cards arrive in a plain white envelope from "Money Network Cardholder Services." Without any federal government markings, it's catching many people off guard.

Debra Andrey emailed 5 On your Side asking if it was a scam.

Susan Barnes of Kenly messaged saying she expected a stimulus payment in the form of a check, so she cut up the card thinking it was a credit card offer.

But, yes, the prepaid debit card payments are from the Treasury Department and IRS.

They're issued by MetaBank with a Visa logo and include an explanation letter.

Almost 4 million people are getting their payment this way.

If you tossed yours, call MetaBank at 1-800-240-8100 to get the debit card reissued.

Choose Option 2 and be prepared, they'll need the last six numbers of your Social Security Number.

Barnes called the number and is now waiting for a replacement.

The first time reissue is free, after that, the fee is $7.50.

EIP Card: Frequently Asked Questions

5 On Your Side says many stimulus payments have yet to be sent, so be on the lookout.

Economic Impact Payments being sent by prepaid debit cards, arrive in plain envelope