NC DMV now requiring drivers to confirm appointments; some customers caught off guard
NC Division of Motor Vehicles is working to combat people not showing up for their scheduled appointments.
Posted — UpdatedThe NCDMV is now requiring all new appointments be confirmed before coming into the office.
"This confirmation process is necessary to address the high no-show rate for appointments we have been experiencing in our driver licenses offices," said DMV Commissioner Wayne Goodwin.
In the month of February, 33.5% of appointments were no-shows.
Four days before the appointment, customers will receive a reminder text and email with another confirmation link. Within 24 hours, customers must confirm their appointment again. For appointments booked less than four days out, no second confirmation link will be sent.
“Folks are used to having to confirm their medical and other appointments in this way, so we’re applying this standard from the private sector to our business model and expecting good results and increased appointment availability," Goodwin explained.
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